Nov. 3 - KPI Close-up: Customer retention | COVID-19 driving loan portability

COVID-19 driving rise in loan portability; Delta CFO to step in at GM; CFO compensation less than half of CEO pay, study finds; Finance leadership means owning blame, CFO says View online | Signup | Forward

Daily Dive Nov.​ 3,​ 2020 | Today's news and insights for finance leaders   BROUGHT TO YOU BY — Kyriba Kyriba Global Summit November 10, 11, 17 Join Finance Executives Leading Digital Disruption in Enterprise Liquidity & Payments. Register Now   Note from the editor In today's newsletter, our fifth KPI column installment takes a deeper look at customer retention. Retaining customers begins with not giving them an excuse to leave, especially during times of economic uncertainty. The CFO's ability to understand what might underpin a customer's allegiance, or departure, is critical. "There's all these things to [understand] ahead of time,” Mohit Daswani, CFO of ThoughtSpot, says. “If all you're doing is measuring churn, and not the indicators leading into it, you're being way too reactive." We want to hear from you; who in your organization principally manages customer retention? How do you keep your vital customers onboard? What might other CFOs be overlooking? You can find our full KPI series here. Was this newsletter forwarded to you? Sign up here. Jane Thier Associate Editor, CFO Dive Twitter | Email Column CFO KPI Close-up: Customer retention Retaining customers begins with not giving them an excuse to leave, especially during times of economic uncertainty, three customer retention experts say.  COVID-19 driving rise in loan portability Between the pandemic, election, international trade and low interest rates, it’s a perfect storm for debt to carry with a company to a new owner as a way to speed sales. Delta CFO to step in at GM Paul Jacobson, 48, walked back initial plans to retire in April, opting to stay with Delta as it weathers the pandemic. He moves to the automaker on December 1. Sponsored Content by Validity Stop using guesswork to forecast your sales pipe Get the seven most effective tips for mastering your sales pipeline to increase revenue and better organize your business for long-term success. Download here. CFO compensation less than half of CEO pay, study finds Across industries, middle market CFOs have seen up to a 50% base pay reduction amid COVID-19, according to a BDO study.  Finance leadership means owning blame, CFO says Hire people smarter than you, give them credit and take responsibility when things go wrong, because you only succeed when they do, Bluecore CFO Michelle McComb says.  Read more news Why CFOs are Leveraging Robotic Process Automation In this webinar, learn why CFOs are using RPA to empower their finance teams to focus on high-value, strategic initiatives. Learn More From Our Library Playbook How to Eliminate Wasteful Spending in Employee Expenses By studioID Webinar - on demand How to Automate Your Finance Department By studioID View all resources What We're Reading The Wall Street Journal Five Things That Could Change for CFOs After the Nov. 3 Elections Forbes Here’s Why Oil Prices Are Plummeting Again Retail Dive How years of investor-friendly finance left retailers vulnerable to crisis The New York Times The Quiet Architect of Biden’s Plan to Rescue the Economy Suggest a story we should read Dive Into a Topic Strategy & operations Financial reporting Compliance Technology Treasury Risk management Leadership Share CFO Dive: Daily Dive with others and get rewarded. You've referred 0 readers. To become an official Dive Insider, just successfully refer 10 contacts to CFO Dive: Daily Dive. Here's your link to share: https://www.cfodive.com/signup/insiders/?signup_referred_by=5f93078d7aa51972095c9316

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