| Simplifying the Customer Payment Experience As many as 30% of customers prefer to pay their utility bill in person. However, pandemic closures have made it difficult for customers to do so. With over 200 million Americans at risk of losing electricity service, it is crucial that utilities make billing processes as accessible to customers as possible. In our playbook, we cover how utilities can use stand-alone kiosks to facilitate customer payments. Readers will learn: - How to cater to consumers that prefer in-person payments
- How Payment Kiosks can serve as the "last mile" for transactions
- How one utility saw considerable cost savings after installing kiosks at their payment office
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