Jan. 04 - Holidays in review: What defined the 2020 season

Will the e-commerce boom be a bust this season?; Walmart and Amazon launch return options as some predict holiday onslaught; Trump reverses course, signs $900B pandemic relief into law without changes; Most shoppers plan on making a return after the holidays View online | Sign up | Forward

Brought to you by Retail Dive Holiday Edition Weekly edition | Jan. 4, 2021 Holidays in review: What defined the season in 2020 From virtual services and contactless pickup to a Black Friday unlike any other, retailers were forced to adapt. Will the e-commerce boom be a bust this season? An unprecedented number of packages are taxing retailers' ability to deliver. A lot are going to be late, and that will have consequences beyond the holidays. Walmart and Amazon launch return options as some predict holiday onslaught The retail giants are vying to be the most convenient option not just for buying but also for sending goods back.  Sponsored Content by Salesforce Extra holiday insight to keep shopper spirits bright The holidays feel different this year but our shopper insights can help you finish strong. Learn more. UPDATED Trump reverses course, signs $900B pandemic relief into law without changes The House is expected to vote to increase payments to consumers to $2,000 from $600, but the Senate is unlikely to consider it before a new Congress is sworn in. Most shoppers plan on making a return after the holidays This year's online surge means a record number of items could make their way back onto shelves. Retailers should see it as an opportunity. Stat of the Week 62% Percent of consumers that "bracket," or buy multiple versions of the same product, to test it out at home What We Are Reading WWD For Most Retailers, A Holiday Performance That Transcends the COVID Crisis The Wall Street Journal Holiday Shoppers Steered Clear of Stores, Favoring Online Buying CNBC Shipping delays have hurt holiday sales, says Fanatics' Michael Rubin Sourcing Journal 78% of Holiday Procrastinators Buy Clothing and Accessories: Klarna

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