Download Harvard Business Review Analytic Services' research brief, Taking an Agile Approach to Transforming Business Processes, to learn more. Download now.
The next phase of hybrid work focuses on the gaps technology struggles to bridge, with a disconnect looming between workers who can operate from home and those who must be on site.
Microsoft's $19.7 billion acquisition of Nuance Communications brings to the forefront a bigger question on where enterprise sees voice and speech headed.
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