June 11 - How CIOs can shape customer service | Hackers hide in plain sight

Bad actors hide in everyday IT tools, complicating detection; Inequity, pay disparities and job insecurity: Inside the rise of tech unions; Zoom targets next phase of hybrid work with phone bundle View online | Signup | Forward

Daily Dive June​ 11,​ 2021 | Today's news and insights for tech leaders   BROUGHT TO YOU BY — Cognigy AI-First Customer & Employee Service Top success metrics cited by IDC Analysts, for using voice and chatbots powered by conversational AI. Download the Brief.   How CIOs can shape post-pandemic customer service tech The pandemic upended the way businesses approached customer service. The next stage brings automation and employee experience to the forefront. Bad actors hide in everyday IT tools, complicating detection Security tools automatically block certain threats, yet there's often a larger intrusion detection teams and services need to weed out. Deep Dive Inequity, pay disparities and job insecurity: Inside the rise of tech unions Labor efforts in the space are demystifying the idea that all tech workers have good working conditions. Sponsored Content by Protiviti Bolster your data privacy program: 4 actionable steps for technology companies The stakes are high for technology companies that don't take these four actionable steps to build a comprehensive data privacy program. Download the white paper. Zoom targets next phase of hybrid work with phone bundle New product rollouts signal a strategy to hold onto pandemic-era market gains as hybrid work policies take shape. Read more news Featured Resources FROM: Sisense Embedding Analytics Into Your Products [Analyst Report] Why Embedded Analytics Is the Future of Data Utilization [Whitepaper] The Top 5 Use Cases for Embedded Analytics [Whitepaper] The Foolproof Case for Embedded Analytics From Our Library Trendline Inside the digital transformation revolution Webinar - on demand The Growing Need For Smart Identity Solutions Axiad View all resources What We're Reading Business Insider Microsoft Is Closing Gap With AWS: Flexera Cloud Report Supply Chain Dive As offices consider hybrid work, can warehouses operate remotely too? Quanta Magazine Why Is Quantum Computing So Hard to Explain ZDNet Google AI has used AI to gamify the design of computer chips Suggest a story we should read Upcoming Events Modernizing Global Payroll Systems for Efficiency, Security and Compliance June 22, 2021 - June 22, 2021 | Webinar 2pm ET How to Tame Your Unstructured Data June 24, 2021 - June 24, 2021 | Webinar 11am ET Building Smart Cities With Open Source, Open Standards, and Open Data June 30, 2021 - June 30, 2021 | Webinar 2pm ET Dive Into a Topic IT Strategy Cloud Security Big Data AI & Future Tech Software Leadership Share CIO Dive: Daily Dive with others and get rewarded. You've referred 0 readers. To become an official Dive Insider, just successfully refer 10 contacts to CIO Dive: Daily Dive. Here's your link to share: https://www.ciodive.com/signup/insiders/?signup_referred_by=5f93078d7aa51972095c9316

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