Along with ongoing pandemic stresses, the California nonprofit is facing rising expenses amid intense workforce pressure as it faces the start of a major strike next week.
The credit bureau's healthcare data analytics unit also reported a 55% rise in financial assistance transactions from September 2020 to September 2021.
Analysts characterized the deal as savvy and said it will reshape the company's earnings towards a "faster growing, higher margin, and improved capital return profile."
Urgent care visits generate less revenue, so the shift in mix had an unfavorable impact on total revenue per visit. Amwell's revenue was down 1% year over year to $62.2 million, lower than analyst expectations.
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