Nov. 3 - COVID-19, ACA on voters' minds this Election Day | Humana warns of Q4 dip
November 03, 2020
Humana warns of Q4 loss amid increased COVID-19 costs, rebounding utilization; Healthcare Dive's 2020 election coverage; Thoughts on diversity in healthcare C-suite from an executive search specialist
While the economy has topped the list of concerns in some national surveys, the Affordable Care Act's Medicaid expansion and pre-existing condition protections are also key issues on voters' minds.
"We continue to expect our results for the second half ... to entirely offset the significant outperformance experienced in the first half of the year that resulted from historically low medical utilization levels," CFO Brian Kane said.
Health policies are top of mind for many people heading to cast their ballot Tuesday. A Gallup poll from last month found that 80% of voters said healthcare issues were important to them.
Recent studies show that older generations prefer to call a service center rather than use a self-service option. Learn why the ability to have bilingual customer service center workers is more critical than ever in this playbook.
The COVID-19 pandemic harshly exposed racial disparities in treatment and care outcomes that remain across the country, and the healthcare industry has a long way to go in diversity and inclusion among its ranks.
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